COLUMBUS, Ohio (WCMH) -- The closure of a North Columbus event venue sent one central Ohio couple into a frenzy two months before their wedding.
Now, NBC4 Investigates is uncovering months of complaints that led to the City of Columbus stepping in.
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The couple, Amber Touvell and Randall Bittner, booked the venue Studio 4980, sent the invitations, and paid in full. Two months before the wedding, an email changed everything. Studio 4980 let them know it was shutting down immediately. Issues with the venue date back to at least a year.
Touvell and Bittner plan to get married in September.
“I just was looking online and I just happened to come across this place,” Touvell said. “It had a pond. It's like an old house, 1800s, and I love old buildings, and it was just absolutely beautiful.”
They planned and paid for a dream wedding at Studio 4980. Two months before the big day, Touvell got this email from the venue:
“We’re reaching out with sincere regret to share an unexpected and unfortunate update regarding your private gathering at Studio 4980.
Due to multiple and ongoing complaints from a group of nearby residents, we were ordered to discontinue all events. Despite our repeated efforts to resolve any ongoing City of Columbus requests, they ultimately denied us a Temporary Event Permit, which was needed to stay open.
As a result, we are no longer legally permitted to host any events at our location, including those already scheduled. We understand how disappointing and disruptive this is, and we’re truly sorry.
We poured our hearts into creating Studio 4980 as a place to celebrate life’s most important moments. This sudden and unplanned closure is as heartbreaking for us as it is for you.”
“I just literally broke down, like, ‘What am I going to do now?’” Touvell said. “The invitations had already gone out with the date, the venue, everything.”
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The couple planned and sent everything, including their full payment, which was more than $2,000.
“She was like, devastated. You could tell she was crying,” Bittner said.
NBC4 Investigates found complaints about Studio 4980 and warnings from the city that go back months, but events were still being booked.
“They said that they were getting noise complaints from the neighbors,” Touvell said.
Documents show complaints such as “the event center …has a broken-down old bus and a falling apart green fence in its backyard area. This is greatly disturbing to our neighborhood.” and “Last night again 05/24/2025 there was a large party with loud bass noise in front of our houses in an 800-home complex.”
The city issued multiple violations to the venue owners, including for trash on the property, a lack of zoning clearance for changing the space to an event venue, and adding a structure larger than 200 square feet.
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“I was like, ‘All that money's gone, the venue's gone, everything,’ and I just did not know what to do,” Touvell said.
Documents show the venue has tried to work with the city to fix violations, but in June, the owners emailed the city saying they would be using the space solely as a home as they could not keep up with the commercial use guidelines. That was a month before they emailed Touvell and Bittner about the closure.
“Now they're saying they'll send us a check whenever, so we'll find out when that comes,” Bittner said.
The City of Columbus is taking legal action to force the owners to clean up the property.
NBC4 spoke with the owner of Studio 4980. She said she’s working hard to make sure every client is taken care of and said they have heard from many people who are sad to see the space close.